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Return to shopReturn Policy
At Vorte, we value your satisfaction and want you to love every jacket you purchase from us. However, if for any reason you are not completely happy with your order, our Return Policy is designed to make the process simple, transparent, and fair for every customer.
Eligibility for Returns
We accept returns only for orders shipped within the United States. To be eligible for a return, your item must meet the following conditions:
- The item must be unused, unworn, and unwashed.
- It must be in its original condition with all tags, labels, and packaging intact.
- Returns must be initiated within 14 days of delivery.
- Proof of purchase (such as order confirmation email or receipt) must be provided.
- Items that are damaged, altered, or show visible signs of wear may not be accepted for return.
Non-Returnable Items
Certain types of products cannot be returned. These include:
- Items marked as Final Sale or Clearance.
- Any product received as part of a promotional or discounted bundle.
- Accessories or complimentary items given as a free gift.
- Please review your product details carefully before completing your purchase.
Return Label
- For a smooth and trackable return experience, customers are responsible for arranging or generating a valid return label.
- Customers must include a return label when sending any product back to Vorte.
- If the return is a result of a Vorte mistake (such as receiving the wrong, defective, or damaged item), our support team will issue a prepaid return label at no additional charge.
- For all other return reasons (including preference change or change of mind), customers must purchase and organize their own return shipping label.
- Products must be securely re-packed in their original packaging with all tags and accessories attached before shipment.
- Returns sent without a proper return label may be delayed, misreported, or rejected.
Return Process
- Initiate a Return
• Contact our support team with your order number, product details, and the reason for returning the item.
• Our team will verify eligibility and guide you through the next steps. - Inspection and Approval
• Once received, your return will be reviewed within 1 business day.
• You will be informed via email about the status of your return. - Next Step
• If your return is approved, the next action (refund or exchange) will proceed according to the Refund policy.
• If the return does not qualify, our team will provide a written explanation.
Return Shipping Costs
• If the issue is caused by Vorte (wrong item, defective or damaged product), Vorte will cover all return shipping charges.
• If the return is initiated by the customer (change of mind, preference for a different color or size), return shipping expenses must be paid by the customer.
Timeline for Returns
• Inspection of returned items: within 1 business day of arrival.
• Approval notification: within 1 business day after inspection.
• Refund or exchange processing: within 8 days after approval. Total refund process time is 10 days.
Exchanges
At Vorte, we accept exchanges for both defective and non-defective items. If you receive a damaged or defective product, we will happily replace it at no extra cost once the issue is reported and verified. If you wish to exchange a product for a different style, size, or color (non-defective reasons), exchanges are allowed as long as the item is unused, returned within 14 days, and includes all original packaging and tags. Shipping charges for non-defective exchanges may apply, while exchanges due to defects are fully covered by Vorte.
Transparency and Fairness
At Vorte, we prioritize clear and honest communication. Therefore:
• All return conditions and scenarios are explained upfront.
• Customers receive written clarification if a return is denied or adjusted, along with the exact reason.
• If the mistake is on our side, we take full responsibility and correct it promptly.
• There are no hidden fees or unexpected deductions.
Business Details
Business Name: Vorte
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT-05:00)
Business Phone: +1 (407) 8942 1299
Business Email: contact@vorte.shop
Business Address: 3100 Dawley Ave, Orlando, FL 32806, USA